Blendwave

Every connected

Bring calls, texts and web chat into one inbox. Join the friends and family pilot and help shape how Blendwave works for your business.

Join the pilotSee how it works
Example handoffI will get the team.✓✓ Human handoff available
TextOpen Friday?9am to 5pm.✓✓ Answered
Corner shopOpening hours, answered while the team helps in store.
Web chatA question for the teamI will pass your invoice question to the team so they can help.✓✓ Passed to the team
FloristOrders handled while arranging.
Coffee shopHelp with common questions during the morning rush.
Example call1:24 · Bakery on Main
Auto shopCommon questions answered while the team is busy.
Web chatDeep clean?From $140.✓✓ Answered
One inbox
✓✓ Answered
HandoffSam has itwith the full thread
Home servicesNew leadcame in by missed call
Boutique hotelGuest questions answered before arrival.
Professional servicesCalls and texts, together.

One inbox. The whole conversation.

Calls, texts and web chat stay with the customer, so every reply starts with the history your team already has.

app.blendwave.ai/inbox
MC
Maya ChenLive
web chat conversation
Web chat
Hi, are you open this Friday afternoon?
1:44 PM
The service desk is open Friday from 8 AM to 5 PM.
1:44 PM
Is labor included in the one-year warranty?
1:46 PM
The approved policy says parts and labor are covered for one year, subject to its listed exclusions.
1:46 PM
Where can I find the warranty guide?
1:48 PM
It is in the support guide. I can hand this to the service team if your issue needs review.
1:48 PM · Read
Reply to Maya…

Product preview with demo data. Web chat is available in the pilot. SMS and voice require setup. Email is a development preview. WhatsApp and Instagram are planned, pending app review and end-to-end verification.

Answer the routine. Keep the context. Bring in a person at the right moment.

Blendwave gives every customer one continuous history, then keeps your team close when judgment matters.

The phone gets answered. The thread stays intact.

Blendwave answers from your approved guidance, stays on the line, and brings in your team when a caller needs judgment.

  • Natural inbound conversations
  • Answers grounded in your documents
  • Human handoff with the full context

Phone activation is completed in your workspace after card and carrier requirements are met.

Fictional inbound callNo provider connected
product preview

Caller

Is your return window 30 days?

Blendwave

For unopened items, yes. Opened items need a teammate to review them.

Caller

The box is already open.

Blendwave

I’ll hand this to your team with our conversation attached.

Escalated with contextNo refund promised

Your team steps in already caught up.

When a question needs judgment, Blendwave hands it over with the reason, a concise summary, and the relevant history.

See the handoff workflow

InboxToday

  • Dana W.

    Where is my order?

    Resolved by AI

  • Luis M.

    What time do you close?

    Resolved by AI

  • Priya K.

    Do you price match?

    Resolved by AI

  • Tom H.

    Refund request, opened box

    Handed to Sam

Handoff packet · for Sam

Why
Refund above policy limit, needs approval
Summary
Opened box, 9 days since delivery. Customer is calm, has photos ready.
Next step
Review the policy and respond personally.

Your policies set the boundaries.

Add your policies, menus, and FAQs. Blendwave uses that material to answer, then hands off instead of guessing.

refund-policy.md

# Returns and refunds

Unopened items: full refund within 30 days.

Opened items: send to a teammate for review.

Do not promise an outcome before review.

Sale items are final unless defective.

I opened the box but it doesn’t fit. Can I still return it?
Because the box was opened, a teammate needs to review this return. I can hand over your question without promising an outcome.
Knowledge-grounded reply

Useful wherever customers expect an answer.

Customer

Where is order #4821?

Blendwave

It cleared the local depot this morning. Arriving Thursday before noon.

Know what you are paying for.

Every plan includes the inbox, answers from your knowledge, and handoff to your team. Usage allowances grow with you.

Compare every plan
Starter$79/ month500 resolutions · 2 seats
Growth$249/ month2,500 resolutions · 5 seats
Business$799/ month10,000 resolutions · 15 seats
Scale$2,400/ month40,000 resolutions · 50 seats

Annual prepay is 20% below monthly and arranged with the Blendwave team during the pilot.

Built to earn trust.

Customer conversations deserve clear boundaries, careful access controls, and honest claims.

Read the security overview

Tenant boundaries

Workspace access is checked on the server and enforced in the database.

Encrypted connections

Traffic uses HTTPS and connected credentials are encrypted before storage.

Recorded actions

Sensitive product workflows write to an auditable activity log.

Your data stays yours

Your conversations are not used to train a shared Blendwave model.

Make every customer feel remembered.

Join the friends and family pilot. Start with web chat and shape what Blendwave becomes. No card is required for the invited web chat pilot.

Join the pilotTalk to the Blendwave team