- Open your invitation.
Use the email address that was invited and finish the account security steps. If the link has expired, ask the Blendwave team for a new invitation.
- Give it a few reliable answers.
Add your business hours, services and common questions to Knowledge. Check the facts before enabling AI replies.
- Try a question and a handoff.
Preview web chat, ask something your knowledge covers, then ask for a person. Find the conversation in Inbox and check that your team can take over.
- Tell us what felt right or got in the way.
Include the page or channel, approximate time, what happened and what you expected. Leave passwords, keys and customer details out of your report.